Q1: What is a reassessment and why do it?

A1: Property values have changed so much over the years that inequities have emerged. A reassessment addresses these inequities so that, in the end, each property owner pays their fair share of the tax burden. When the reassessment is complete, your new assessment will reflect the fair market value of your property.

Q2: How will reassessment affect my taxes?

A2: By itself, a reassessment does not increase or decrease tax revenue; it merely redistributes the total tax burden more fairly. Some owners will see increases while others will see decreases. The amount of total taxes collected will remain the same unless budgets are changed. Reassessment itself is revenue-neutral.

Q3: What is the first step in your process?

A3: One of the most important aspects of reassessing is collecting the most accurate data possible. This is achieved by performing physical inspections. We will do this by using data collectors and by inspecting every property in the municipality.

Q4: What will a data collector do when he/she comes to my property?

A4: Here are a few examples of what the data collector will check: current use; measurements of the exterior; number of stories; construction materials; room, bed, and bath count; out buildings, pools, decks; type of heating; finished basements, attic use, etc.; verify recent sales if any; ask permission to view the interior of the property to determine the quality and condition of the dwelling. He/she will NOT be collecting any information on personal property, such as artwork, furniture, home décor or appliances.

Q5: How will I know when data collectors are scheduled to be in my neighborhood?

A5: This brochure is being mailed to all property owners in your area a few weeks before we anticipate visiting each property. Local police and the assessor will receive advanced schedules listing the streets where Tyler staff will be working. The lists will be available at MMRC.tylertech.com as well.

Q6: How long will the inspection take?

A6: Typical properties take 15 to 20 minutes to inspect. Large dwellings will require more time. You are encouraged to accompany the data collector during the inspection, as he/she verifies the data currently on record or lists any new data as it is collected for the property.

Q7: Will I know ahead of time which data collector will be inspecting my home?

A7: We cannot guarantee which data collector will be at your specific home, however, you will be able to view data collector information (including picture, name, and vehicle information) on MMRC.tylertech.com. Additionally, all data collectors have been background checked.

Q8: Do I have to cooperate with Tyler?

A8: It is in the taxpayer’s best interest that all new assessments are based on accurate data. The best way to achieve this is to allow the data collector to inspect your property. To value all properties as accurately as possible, it is critical that all property owners cooperate and participate in the data collection process. However, if you wish to refuse access to your property and have your parcel inventory estimated, please contact Tyler as soon as possible so that your parcel will be flagged to reflect your wishes.

Q9: Will every property be inspected?

A9: Yes, except as noted above. There will be an exterior inspection during which measurements of each structure are taken in addition to at least 2 attempts to inspect the interior of all properties

Q10: What if I’m not home when the data collector visits?

A10: Data collectors will attempt to inspect your property during day and/or early evening hours before dark. If you are not available when the two initial attempts are made, a post card will be sent requesting that you call for an appointment. If there is no response to the request for appointment, Tyler will have to estimate what is in the interior of your property based on similar properties.

Q11: Do I have to let the data collector inside?

A11: While owners and occupants are not obligated to allow data collectors to enter their property, interior information is required under New York State guidelines so characteristics will be estimated if they cannot be observed.

Q12: Will evening or Saturday appointments be available?

A12: Yes, upon request.

Q13: Will I be afforded the opportunity to review the data collected for my property?

A13: Yes. Once the data has been collected for your property, you will receive a data mailer that details the information collected. These will be delivered starting in July 2014. You will be encouraged to correct any data prior to the value being placed on your property.

Q14: How will the value of my property be determined?

A14: Based upon the data collected during the inspection of your property, Tyler appraisers will utilize a computer-assisted mass-appraisal system and current economic information to estimate your property’s current market value.

Q15: When and how will I find out my new value?

A15: Notice of new tentative values will be mailed to all property owners around March 1, 2016. The notice will show both your old and new assessed values. The notice will also give instructions on how to contact Tyler to schedule a meeting with an appraiser to discuss the new value.

Q16: What if I disagree with the new value?

A16: Informal value review meetings will be conducted by Tyler during which you may submit information supporting a different value. The information will be reviewed and a determination made on whether to change the value based on the information you present. You will be notified of the determination made following the completion of the informal taxpayer reviews. If you are not satisfied with the results of the informal review, a formal appeal may be filed with the Assessor’s Office in June 2016.

Q17: How are "living units" defined?

A17: A living unit is defined as any room or group of rooms designed as the living quarters of one family or household, equipped with cooking and toilet facilities, and having an independent entrance from a public hall or from the outside.  The number of doorbells is not considered, however the number of mailboxes and utility meters will be noted.